The Internet of Things increases retail opportunities in vending.
A vending machine is any automated or electronic device that dispenses goods (tangible personal property) when the buyer inserts payment into the machine.
The intelligent system that offers a richer, more engaging customer experience, whether it is selling soft drinks or services. Sixty one percent of respondents to Intel’s survey said they would like their vending experience to be more interactive and fun, with 62 percent expressing a desire for touch screens, and 17 percent wanting to operate machines using hand gestures. It is no longer just about delivering snacks. Vending is truly becoming a new retail location.
Offering New Transaction Models
The vending industry need no longer rely on customers to have hard cash in their pockets. Intelligent vending machines deliver more payment options, like credit and debit cards, QR codes, swiping a phone using near field communications, and other contactless payments methods.
Reducing Operating Costs
When vending machines are connected to the Internet, operators have many new avenues available for lowering their operating costs. They can diagnose and repair systems remotely, thereby reducing machine downtime and service costs. Keeping business running smoothly, machines stay in contact with operators via the cloud by sending real-time notifications that report any technical or supply problems with text or online messages.